In 2018 we saw a rise in video software solutions addressing the needs of global customer support teams. A new set of video marketing tools emerged enabling brands to engage with customers post-sale in a whole new way.
Video software for customer support and success enables organizations to:
- Empower customer support representatives to use personalized video to communicate with customers during the post-sales process.
- Humanize the organization branding through personalized video outreach.
- Reduce phone and email ticket response times by removing barriers, while maintaining the usage of existing email and ticket system workflows.
Video software vendors and toolsets for customer support should contain the following feature sets:
- Ability to record and share video from web browsers such as Chrome, Safari and Firefox.
- Native integrations with email platforms like Google Mail, Microsoft Outlook and others.
- Native integrations with customer support software such as Zendesk or Drift.
- Two-way video communication: ability for both reps and customers to both record and send videos through emails or a ticket system.
- Video engagement analytics including email opens, video completion rates, etc.
To make your search for video support software as painless as possible, we’ve put together a shortlist of the top video software tools for customer support teams in 2019.
Video Support Software
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Hippo VideoHippo Video is a simple and quick video recording and sharing software for teams to easily collaborate with video. Create and capture from a a web browser, edit, store, share and track and distribute to Google Drive, YouTube, Vimeo and Google Classroom. |
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BonjoroBonjoro is online video platform designed for customer support teams, that makes it easy to record and send individual personalized videos to welcome and onboard new customers and clients. Bonjoro integrates with the email systems most businesses already use. |
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VidGridVidGrid is an online screen recording platform that makes it easy to record, share, and organize videos in one place on the web. The VidGrid software offers end-to-end video hosting, delivery and is robust enough for organizations of any size. |
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CovideoCovideo enables salespeople, managers and employees to quickly send video by email in a secure and trackable way. Video emails via Covideo help sales teams interact with buyers on a more personal level, build relationships quickly and reinforce brand… |
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LoomLoom is a video creation platform that makes it easy to create quick videos using a lightning-fast video recorder capable of capturing your screen, webcam, and microphone all from within a web browser. |
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DubbDubb provides an innovative end-to-end solution that lets record, share and track personalized video emails via popular channels such as Gmail, Outlook, LinkedIn, Twitter, Instagram, SMS and more. |
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BombBombBombBomb helps sales professionals build trust, convert leads, and rehumanize your communication with simple video. Create, send, and track video emails in an easy-to-use email editor and get analytics on exactly who’s opening your emails |
