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The Top Online Video Software For Help Desk and Support Teams

The world’s top customer support teams leverage online video to increase deflection and resolve cases faster than over the phone and via email or chat. This has without been proven to boost customer satisfaction. In this article we’ll go into the main use cases for video as it relates to customer support and help desk scenario...[Read More]

The Best Video Marketing Tools For Customer Support Teams in 2019

In 2018 we saw a rise in video software solutions addressing the needs of global customer support teams. A new set of video marketing tools emerged enabling brands to engage with customers post-sale in a whole new way.  Video software for customer support and success enables organizations to: Empower customer support representatives to us...[Read More]

Video Creation Company ilos Is Now VidGrid, Launches New Features

Video content creation platform and company ilos has rebranded and is now called VidGrid. With the name change came a new website, branding and platform. VidGrid was founded in 2012 with the goal of making video an accessible vehicle to communicate information across the enterprise. The core technology is powerful platform that makes it s...[Read More]