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GhostRetail is a video commerce platform designed to create amazing customer experiences by delivering on-demand one-on-one live video shopping. Mirror the in-store experience by providing recommendations, answering questions, and building shopper confidence through live interactions.


  • Promote live shopping across any website
  • Built-in library of banners, buttons, and more
  • Create multiple widgets to control the surface area of each CTA
  • Branded customer waiting rooms
  • Host and play branded videos
  • Face-to-face video chat allows associates to show or demo products in real time
  • Easily share collections, products, or specific details with customers
  • Split video/web view and full video-only mode
  • Mirroring mode allows associates to follow where the shopper is going and what they’re viewing
  • Shoppers and associates can both add to bag
  • Shoppers don’t have to leave their live shopping session to checkout
  • Monitor performance in real time and track the performance of a live shopping experience down to the associate level
  • Measure number of connected calls, wait times, number of products shown, basket sizes, conversions, and more




GhostRetail offers a straightforward plan at $99 a month, plus 3% of all transaction that are processed through the vendor’s platform.

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