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Why are real-time collaboration tools so important for every organization?

Why are real-time collaboration tools so important for every organization?

It’s impossible to imagine our lives deprived of instant communication as we edge the digital era where we cannot exist without the use of smartphones. Hence, it isn’t a surprise that more than two billion people use messaging apps on a regular basis. Considering that efficient real-time communication is so important, choosing the accurate messaging software becomes equally important as well. However, organizations might need messaging tools according to their functionality, and therefore they need to look for other solutions like the real time collaboration tools.

Without the frustration of long hold times for organizations, these chat tools makes it easy for customers. Organizations have the opportunity to provide a pleasant, personalized experience as it keeps their customers happy, without laying a huge burden on resources. They are mighty and can boost your business profit by 40% more. With these tools, you can manage your team more professionally! And no miscommunication gaps will exist.

For instance, you will need a convenient corporate messenger to assure effective communication within teams and across departments. You might also need to involve your website visitors using a live chat. In this case, you may either buy an existing corporate software or can use a real-time chat SDK to develop your own app.

Benefits of using real time collaboration tools

1. Benefits instant communication
Dissimilar to the traditional phone calls or video calls, chat apps don’t interrupt the workflow. In the same way unlike the emails, chat apps enable instant communication. According to a survey, 95% of messages are opened in three minutes after they’ve been sent in these real time collaboration tools.

2. Dynamic collaboration
With the all-in-one chat solutions, you can create the same working environment for all employees, no matter where they are. This feature of organization live chats becomes mainly valuable in the era of the COVID-19 pandemic when many employees cannot be present at the office. You may also develop an app that meets your objectives and has all the required features your employees to work. efficiently. For instance, your chat might support, file transmission, whiteboards, co-browsing screen sharing, group video calls, etc. You may also consider using live chats with different project management tools.

3. Confidentiality and security-end to end encrypted
Building your own corporate chat enables you to control your organization’s messaging networks, ensuring their security. Organizations can create multi-level access systems so that employees will get different authorizations based on their departments and positions. You may also use different data security practices. For instance, end-to-end encryption supports organizations to make communication available only to team members so that service providers won’t be able to access the message history.

4. Centralized dashboard
Based on an accurate analysis of data and information, strategic decision-making is essential for maintaining and developing a business. Dashboards, however, brings the business’s data to the cloud, offering a central, virtual location where data are accessible to multiple teams across desktop, mobile and other platforms, improving communication amid departments and radically reducing the number of hours spent for analyzing data.
They create a broader view of all aspects involved in a project, making them a vital solution for resourceful management, even when workers are in different locations, teams or time zones.

5. Custom integration
Custom integrations are often required to help your business integrate your website, software, communication tools with each other, according to your organization’s needs and specifications. You should clearly understand the project’s scope and determine what features you want the chat to have. For instance, if you need to create a complete real time communication solution that will easily replace the most popular chat services, you can customize your own real time collaboration tool similar to that.

Some common features include chatbot integration, an ability to send multimedia files, read-receipts, spam protection, and data analytics. You may also consider integration with other APIs.

How CONTUS Mirrorfly can help?

It’s time to say goodbye to regular chat APIs & messaging SDKs and switch to real-time messaging solution like CONTUS MirrorFly with outstanding chat APIs and SDK features. If you’re a retailer, you can use it and generate additional revenue, boost loyalty, personalize experiences, collect valuable data, and more.

As a global communications solution provider, CONTUS Mirrorfly brings customers and retailers closer together in a post-COVID world. With the latest cloud and mobile technology, their omnichannel communication APIs and services allow retailers to surge sales, build new relationships, and grow their business.

Custom integration is one of their unique elements compared to the other chat app SDK and the messaging API suppliers/providers.

To know more about CONTUS Mirrorfly features and benefits, click here.(www.mirrorfly.com)