Account Help Center

Welcome to the 50Wheel Help and Support Center. Get helpful answers to the most common questions or request assistance with your account.

Account Management

I created a Free Vendor Account but it hasn’t been approved, how long does that take?

If you created your account and your account profile page says “ Your account has not yet been approved” then our team is working to approve it. Approvals generally happen within 24-hours. You will receive a confirmation email once approved.

I made changes to my profile but I don’t see them reflected on the profile, what’s going on?

If you made changes to your solution profile and you don’t see the changes published its because they haven’t yet been approved. All changes you submit will need to be approved by our team. Approvals can take up to 24-hours.

I see my company and solutions listed on 50Wheel, how do I claim the listing and update my profile?

First off, congratulations! Your company and solutions were picked up by our team and have been added to our directory. To claim your profile and update it you need to apply for a Free Vendor Account. Once approved you will have input into what content is posted to your profile, including the profile itself, related news, and supporting content.

What’s the benefit of a Free Vendor Account?

The benefit of registering for a Vendor Account with 50Wheel is complete control over your company’s solution listing in our directories. From your account dashboard you can request updates to your profile, submit content, and view data and reports on your target buyers.

What’s the difference between a Free Vendor Account and a Premium Vendor Account?

Free Vendor Accounts provide basic functionality to manage your company’s solution profile in the 50Wheel directory. Premium Vendor Accounts (coming soon…) provide additional tools to get you closer to your buyers including, profile enhancements, lead generation tools, advanced buyer reports that provide detailed insights into what your target buyers are doing with competitors. Premium also gives you competitive updates and alerts so you can stay on top what your competitors are doing.

Ratings & Reviews

How do User Reviews & Ratings work and what’s the criteria for rating?

50Wheel gives customers and users of the software solutions listed in our directory to submit user reviews and ratings. There are two type of reviews on 50Wheel.

  1. User Submitted Ratings & Reviews: These are reviews that anyone visiting our website can submit. Reviews are free form submissions with customer feedback. Ratings are on a scale of 1 to 10 and anyone can provide a rating. While ratings are important because they give buyers a voice as well as give prospects insight into your products and services, they don’t contribute to how we make recommendations or comparisons.
  2. 50Wheel Official Review: The other type of review is an official review by the 50Wheel team. This type of review is an in depth involved process that involves a questionnaire, demo session with our team, and the submission of reference customers. This feature is available to Premium Account Holders only.

My solution profile has bad ratings and reviews, how do I change that?

If your profile has negative reviews and ratings you can change that by asking your customers to write a review or contribute to the ratings. If your solution has bad ratings that are inaccurate or feel like they were done with malicious intent, contact our support team to get the review considered for removal.

I want more visibility for my company and solution on 50Wheel, what are my options?

Options are coming! 50Wheel will be launching Premium Vendor Accounts in early 2018. Premium accounts will provide tools for capturing leads, sponsoring content, and advertising. Stay tuned, we will be notifying all subscribers when premium options are available.

What does 50Wheel’s audience look like?

50Wheel was established in 2014 to create a dedicated destination on the web for online video software and video marketing solution. Since 2014 we’ve grown from 50 solution profiles to over 250+, with new solutions added every week. Each month over 20,000+ unique visitors come to our website and directory to research video software for their needs. We break our subscribers down into four categories:

  • Video Professionals
  • Digital Marketers
  • Agency Professionals
  • IT Professionals

To get detailed information on these personas register, login and activate your Free Vendor Account. Once activated you will have detailed persona information which can be found on the Audience Tab.